PrivacyPolicy

Last updated: August 2026

1. Who we are

Scruffy Mutts is operated by Sharon Coppola, trading as Scruffy Mutts, a sole trader.

Address: 53 London Road, Twyford, RG10 9EJ
Email: sharon@scruffymutts.co.uk
Telephone: 07894 316838

Sharon Coppola is the data controller responsible for the personal information described in this policy.

2. Information we collect

We may collect:

  • Your name, address and contact details.
  • Appointment and communication records.
  • Information about your dog, including its breed, age, temperament, behaviour, health conditions and grooming requirements.
  • Payment and transaction records. Scruffy Mutts does not retain complete card details.
  • Photographs of your dog, but only with your permission.
  • Basic technical information created when you visit the website, such as your IP address, browser and access time.

Most customer and grooming information is recorded on paper.

3. How we use your information

We use your information to:

  • Arrange and manage appointments.
  • Provide safe and suitable grooming services.
  • Contact you about your dog or appointment.
  • Respond to questions, complaints or disputes.
  • Process payments and maintain accounting records.
  • Contact you or a veterinary practice in an emergency.
  • Meet legal, tax and regulatory obligations.
  • Publish photographs of your dog where you have given permission.

We do not currently use customer information for email marketing or sell personal information to other organisations.

4. Our lawful reasons for using information

Depending on the circumstances, we process information because:

  • It is necessary to arrange or provide the service you requested.
  • We must comply with a legal obligation.
  • It supports legitimate business interests, including record-keeping, safety and resolving complaints.
  • You have consented, including when allowing us to publish a photograph.

You may withdraw photographic consent at any time. This will not affect lawful use before withdrawal, but Scruffy Mutts will remove the photograph from channels it controls where reasonably possible.

5. Sharing information

We may share relevant information with:

  • A veterinary practice where reasonably necessary to protect your dog.
  • Payment-processing providers.
  • Website, email and hosting providers.
  • Professional advisers or insurers.
  • Public authorities where disclosure is legally required.

We only share information where necessary and do not sell it.

6. Keeping information secure

Reasonable steps are taken to protect paper and electronic records and to limit access to Sharon and any service provider that genuinely requires it.

7. How long information is retained

Appointment, payment and accounting records will normally be retained for up to six years where needed for tax, legal or dispute-resolution purposes, or longer where legally required.

Other contact and dog-care information will be kept only for as long as it remains reasonably necessary to provide services safely. Records will be reviewed and securely destroyed when no longer required.

8. Your rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of your information.
  • Correct inaccurate or incomplete information.
  • Ask for information to be deleted.
  • Restrict or object to its use.
  • Receive certain information in a portable format.
  • Withdraw consent.

Contact Sharon using the details above to exercise these rights.

You may also complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.

9. Policy updates

This policy may be updated occasionally.

The latest version and revision date will appear on this website.